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If you have ever texted “Blue” or “Vote” to Biden’s 30330 short code number, you have used automated responses by keyword! The good thing is, you don’t need a short code to do this with Switchboard.

All you have to do is indicate your “keywords” that trigger automatic responses from your account, and wait for your recipients to text in to the numbers already attached to your account! Follow the instructions below to set this up:

1. Navigate to Automated Messages page from your Homepage.

   

2. Click Add Keyword Message Reply.

   

3. This will open a window where you will create the title of your automated reply. You will compose the message and add the keyword(s) that trigger this message in the next step. Type in your title and click submit.

   

4. This will open a new page. Find Keyword under Manage Keywords. Here you type in the keyword(s) you want to trigger your automated response.

   1. You can create multiple keywords to trigger these responses but you must type them individually, click submit, and then create the next one.

   <aside> 🚨 Note: These words will trigger your response across all broadcasts. Because of that, we do not recommend using words that could be sent out of context/frequently: i.e. words like “Yes” or “No” could trigger responses in ways you may not want.

   These words must be sent back individually to trigger the response. So if you wanted someone to get an automatic response by saying “RSVP” but they send back “I would love to come! RSVP.” They will not get this message.

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1. After you type in your keywords, move to Compose Automated Message. Here you can type your message text in the message box. You can also use custom fields like you would in your other broadcasts.

   

2. This message will auto save once you are done!

3. Anytime anyone uses these keywords, our system will automatically add a label formatted to indicate they are a keyword. For example: “Keyword: Support Frank”

<aside> ⭐ Other Helpful Resources:

Create Automated Messages to New ActBlue Donors

Create New Subscriber Message

Create Labels and Syncing Labels with NGPVAN

Tips for Formatting Your Texts

Create Canned Responses

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<aside> ❓ Questions or feedback? Email [email protected]

Sign up for a live demo or join our office hours here: swtch.to/events

Learn more: oneswitchboard.com

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<aside> 💻 Find our full resource hub here: swtch.help

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