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If a sending window is set, broadcast messages will not be sent outside of these hours. If a broadcast is still in progress at the end of sending hours, messages will stay queued, and Switchboard will resume sending them once the start time is reached again. This only affects broadcast messages – inbox or automated series messages will be sent at all times.

How to set your sending hours

  1. Navigate to your Switchboard Menu in the top right corner.

  2. Click Settings.

    Screenshot 2024-04-01 at 11.52.46 AM.png

  3. Go to Messaging on the far left under Organization Settings.

    messaging .jpg

  4. Here, you can set your sending window for when your broadcasts can be sent. Your sending window is in the time zone your computer is set in (for example: Eastern Time Zone is GMT-4 or GMT-5). Type in the start and end time and then click Update Sending Window.

    update sending window.jpg

    <aside> ⭐ Other Helpful Resources:

    Getting Started

    Navigate Your Switchboard Menu

    Billing

    Two Factor Verification

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