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1. After you send out your broadcast, and recipients of your text start replying, head to your Message Threads from your Switchboard Homepage.

   

2. Click View All Threads to view your inbox. As an administrator Switchboard recommends this option so you can see very reply that has ever come into your Switchboard inbox from any broadcast you have ever sent.

<aside> ⚠️ Switchboard recommends this route to replying to inbox messages if you are a team of one or two. For larger teams of volunteers, we recommend the claiming and releasing structure within the Inbox Dashboard.

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1. This will open a new page where you will be able to reply directly to contacts.

   1. Switchboard’s inbox is unique in that we give users the full historical overview of a conversation with a specific contact. This allows users to understand the relationship the contact has had with the campaign, so they can respond with that context in mind. You can see the broadcast names and associated time stamps.

      

   2. You can reply by typing into the white box or using canned responses.

      

   3. You can see which labels have been applied to a contact to better understand the individual you are talking to, add an existing label, or even create a brand new label by typing into the box. This is great for keeping track of any important data that pertains to a contact. Learn more here:

   4. Switchboard Automatically opts out typical opt out phrases like “STOP” and “Stop2Quit” — however, you can always manually opt out individuals.

      

   5. Once you are done with a conversation, and you don’t want it to show up as a reply needed in the dashboard, you can click dismiss. If for any reason that contact replies again in the future it will pop up as reply needed again for whomever claimed the contact!

      

<aside> ⭐ Other Helpful Resources:

View All Threads: Edit Filters

Apply Labels to Contacts in Messaging Threads

Use Canned Responses

</aside>

<aside> ❓ Questions or feedback? Email [email protected]

Sign up for a live demo or join our office hours here: swtch.to/events

Learn more: oneswitchboard.com

</aside>

<aside> 💻 Find our full resource hub here: swtch.help

</aside>